FAQ's

Shipping:

Do We Ship Worldwide?

Yes, C'BANKS Collection ships worldwide, with a two provided shipping options for postal services, which are DHL & Postnord (Swedish Postal service) with express shipping options. 

How Long Does It Take To Ship?

Once an order has been made on our website it takes between 24-48hours of working days i.e Monday - Friday to process orders. After your order has been processed, we send it off for shipment with the specific shipping service our customer chose, as we provide DHL, and the Swedish Postal service (Postnord).

For Example: 

Shipment with DHL takes up to 3 -10 days. Express shipping is between 24hours - 48hours. For both international and nationwide shipping.

Shipment with Postnord takes up to 5 - 21 days, and this consists of both international and nationwide shipping.

 

Returns

Do you accept returns?

Yes, we do, we have a 14 days return policy which is based on the Swedish & EU law enforced on e-commerce trade.

This 14 days, counts from the day your package has been delivered. If your return package is delivered after 14 days, it won't be approved for a return process, which means that it will be sent back to you.

NOTE!  Payment for Return Packages aligns the customer, we don't pay for returns shipment.

Also, all apparels prices are tax included (25%) which is based on the Swedish Law and EU law on trade tax.

Customs & Declaration

For International Orders outside EU:

We are not responsible for the payment of customs tax and declarations, as different countries have their rules and regulations based on FairTrade. So in order to keep track, fail not to read about your country's customs & declaration rules and regulations.